How do I check the status of my
order?
To check the status of an order, click on
the Order Status link. If you know your order number and the type of transaction
(orders, quotations or return orders), enter it and click on the Submit button.
To view multiple orders, enter the purchase order number if provided by you or
select the display type from the drop-down list and specify the desired period.
All the orders you have placed with us (both through the web and through other
means) are listed. Click on the order number whose status you want to check. The
order details are displayed along with the tracking numbers for the shipments
made.
How do I cancel an
order?
To cancel an order,
you must contact our customer service executive either by mail or through
telephone and they will give you further information.
Can I place an order without registering
my account?
Before you place an
order with us, you must register with us. We understand how valuable your time
is and our registration has been designed to take up not more than a few minutes
of your time. Once you have registered with us, you need not give your address
and credit card details on future visits to our shop. This will save you the
trouble of entering this information on every purchase you make from
us.
How can I place an order without using my
credit card?
There are other
payment options available at the Online Shop using which you can place an order.
Select the option most suitable to you in the "Payment Method" area while
creating an order. For example if you wish to pay by Check, select this option
to create the order. You may send your check to our address by quoting your
order number. If you need any further assistance, please contact our Customer
Service Department.
The price for each and every item on our
online store has been carefully decided to make sure that you get the best deal
in town. We also offer huge discounts on almost all the listed items for both
guest users and registered customers. Of course, to get a better discounted
price you must be a registered customer
.
Payment
Options
There are various
payment options available at the Online Shop such as Credit Card, Check etc.
using which you can place an order. Select the option most suitable to you in
the "Payment Method" area while creating an order. For example if you wish to
pay by Check, select this option to create the order. You can send us the
payment to our address. Please make sure to quote the correct order number when
sending your payment. If you need any further assistance, please contact our
Customer Service Department.
Tracking your
order
Click on the Order
Status link provided in the Services menu. If you know your order number and the
type of transaction (orders, quotations or return orders), enter it and click on
the Submit button. To view multiple orders, enter the purchase order number if
provided by you or select the display type from the drop-down list and specify
the desired period. All the orders you have placed with us (both through the web
and through other means) are listed. Click on the order number whose status you
want to check. The order details are displayed along with the tracking numbers
for the shipments made. To track the shipment, you must go to the web site of
the shipping carrier.
In What Currency will my Credit Card be
Charged?
As our company, greekworldmusic.com
is located in Toronto Canada and
all transactions occur in a fixed Canadian currency. Your financial
institution of which your credit card is issued from will convert the Canadian
amount to the appropriate currency of your home country. NOTE: Exchange rates
vary on a daily basis. Your Credit Card will be charged once your credit card
financial institution has approved your billing information and has assigned us
an authorization number for the order amount in Canadian
dollars.
Damaged Goods due to
Transit
If
you have received an order that has been damaged due to transit, please notify
us soon as possible by calling 1.866.466.9040
or e-mail
service@greekworldmusic.com If damaged goods due to transit have been delivered by
UPS please make sure BEFORE SIGNING, that you indicate the package was
delivered to your doorstep in a damaged state. PLEASE SEND ALL RETURNS
TO:
Telephone
Order Available @ Greek World Musicgreekworldmusic.com
is committed in providing our customers with unsurpassed customer service and
support 7 days a week. You may take advantage of our online promotions and
discounted prices by ordering online only via our secure server. If you
still wish to place an order via the phone we still provide that personal
service. We welcome all phone orders from North American calling areas only
[Canada & U.S.A.] via our toll free number
1.866.466.9040 Business Hours:
Monday to
Saturday
10:00 am to 9:00 pm EST Sunday 12
noon – 8:00 pm EST All other
hours you may leave a voice message on
our phones and a sales representative will call you back or email us at
service@greekworldmusic.com
IMPORTANT
NOTE:
TO
ALL OUR USA/INTERNATIONAL CLIENTS:The final amount that will be billed to your credit card by Greek World
Music Inc. does not reflect any applicable customs,duty charges and any taxes
that your country may charge you, when your order arrives to its
location.
**PLEASE NOTE, that when agree to your
purchase cost and shipping, you also agree to pay any additional duties and
taxes requested by your country.
457 Danforth
Ave, Toronto, Ontario, Canada | TOLL FREE:
1.866.466.9040 | FAX: 416.466.4430
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Greek World Music Corporation. All rights
reserved.
